Xiaomi urges buyers not to tamper with phones, or use third-party accessories

Xiaomi, a company that has been under scanner for a couple of odd incidences with regards to its top-selling phone aka the Redmi Note 4, has come out and urged buyers to refrain from tampering with their phones. Previously, it had come out and urged buyers to refrain from using third-party accessories like chargers to charge their Xiaomi phones. The communication came after an unfortunate incident in Andhra Pradesh wherein a Redmi Note 4 was said to have exploded into flames while inside the user's pocket, sustaining injury in the process.

Upon investigation, it was found by Xiaomi that, an "extreme external force was applied to the device, which led to the back cover and battery being bent and screen getting damaged." The company is further investigating the matter to find out exactly what went wrong.

Here is what Xiaomi had to say about the incident:

"At Xiaomi, customer safety is of utmost importance and we treat such cases with absolute priority. All our devices go through stringent quality testing to ensure high standards.

We would like to clarify a recent incident of a damaged Redmi Note 4 in East Godavari, Andhra Pradesh. We were able to procure the device after a week of multiple conversations with the customer.

Upon first impressions of the damaged device, we can conclude that extreme external force was applied to the device, which led to the back cover and battery being bent and screen getting damaged. A detailed investigation has been launched to understand the exact cause of the damage.

We would like to request our customers to avoid opening the device, puncturing the battery or applying extreme physical force to the device. Further, do refrain from getting your smartphone repaired at unauthorised repair shops. Instead, if you find issues with your device, visit Xiaomi Authorised Service Centers (575 across 350+ cities) or reach us directly on our hotline 1800 103 6286 immediately."

According to a report, the Redmi Note 4 phone allegedly exploded in the owner's, identified as Bhavana Suryakiran, pocket while he was riding his bike. Images doing the rounds of the Internet showed a burnt Redmi Note 4, as well as an injured Bhavana, allegedly showing the burnt marks he sustained from it. It seems, there was a case after all, and a Redmi Note 4 did explode but preliminary investigation found the phone exploded due to customer-induced damage.

This is not the first time that Xiaomi has come under fire for such an issue. Only recently, a video doing the rounds of the Internet seemed to suggest that a phone -- said to be a Redmi Note 4 -- exploded and caught fire as soon as a technician at a shop -- said to be one Poorvika Mobile Store in Bengaluru -- tried to take the SIM tray out to insert the owner's SIM card into it. It was also said that Xiaomi India had failed to pay heed to the issue and that the owner -- one Arjun -- had also gone on to file a formal complaint against the company.

However, Xiaomi India, following an investigation into the matter, then said the video doing the rounds of the Internet had nothing to do with a Redmi Note 4 and that it was fake. Neither was the phone in the video a Redmi Note 4 nor there was any store called Poorvika Mobile Store in the video. It did, however, accept the fact that a Redmi Note 4 did explode in Bengaluru, but not in the way it was being reported.

Also Read: Xiaomi says Redmi Note 4 burnt due to faulty third-party charger, replaces it with new phone