Delhi’s Indira Gandhi International Airport (IGIA) and Mumbai’s Chhatrapati Shivaji Maharaj International Airport have beaten 1,952 other airports from 176 countries to tie at number one for world’s best airports, as per Airports Council International (ACI) ASQ 2017 rankings.
The Airport Service Quality Awards 2017 was announced by the Airports Council International (ACI), which conferred the ranking on the basis of a worldwide programme in which passengers were surveyed across airports for their feedback on 34 key performance indicators.
These included service parameters, airport access, check-in, security screening, restrooms, stores and restaurants — which contribute to satisfying travellers' needs.
With 63.5 million passengers flying through the IGIA and Mumbai, these airports surpassed Changi, Incheon and Bangkok airports in terms of passenger growth. It is now the seventh busiest airport in Asia and among the top 20 busiest airports across the world, the statement said.
"We are delighted to be conferred with this award. In 2007, when we had taken over the complete operations of the airport, the ASQ score was 3.53 and in a decade we have got it to hover around 4.99 out of a maximum 5," said GVK Reddy, founder-chairman of GVK Group which manages Mumbai airport.
"This is a recognition of the collaborative work of all stakeholders in IGIA. I commend the efforts made by employees of DIAL and that of all stakeholders in IGIA community. As we witness robust traffic growth, we look forward to a strong collaboration and support of all airport stakeholders and partners," said Srinivas Bommidala, Chairman-Airports, GMR Group that managed IGIA said.
(With inputs from IANS)
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