Woman Hits Out At British Airways Over Bed Bugs On Their Plane Seat

India.com Buzz Desk
The woman who had taken a flight to London Heathrow claimed that their seats had bed bugs that crawled out of their TV frames and even the food tray.

British Airways has come under criticisms after a woman hit out after she and her daughter were left bleeding after being bitten by bugs. The woman who had taken a flight to London Heathrow claimed that their seats had bed bugs that crawled out of their TV frames and food tray during the journey. Even though the woman raised the issue to cabin crew she, her fiance Eric Neilson and her 7-year-old daughter Molly Reid were not reseated. Heather Szilagyi, from Canada, said that there were bugs crawling over her seat.  Szilagyi said that she told the cabin crew twice about the bugs however they could not move and her daughter was left with lumps all over her hand.

Talking about the incident, The Sun quoted Szilagyi as saying, “It was about half-an-hour to an hour into the flight I saw one. It was coming out of the back of the TV screen. It came out of that and I wanted to get it with a Kleenex but it crawled back in. Our food came out and I went to put the tray down on my lap. I saw what was maybe a flax seed – but it started moving – it was a bug.” The incident happened on Monday when the family was flying from Canada to Slovakia, with a stop-over in London.

Here is what the woman tweeted:

A British Airways spokesman told The Sun that incidents of bed bugs on aircraft are rare, however, happens ‘occasionally’ and are taken seriously. The spokesman also said that the airline has apologized to Szilagyi, her family for the incident. The spokesperson was quoted as saying, “We have said sorry to our customers for their experience. British Airways operates more than 280,000 flights every year, and reports of bed bugs on board are extremely rare. Nevertheless, we are vigilant and continually monitor our aircraft.”