Western Railway on behalf of Indian Railways is showcasing in an Exhibition, through attractive panels & short movies, information on Indian Railway's grievance redressal mechanism "RAILMADAD". Rail MADAD has ben initiated to expediate and streamline passenger grievance especially during travel. RAILMADAD portal of IR has won Silver in category " Excellence in providing citizen centric delivery" at the 23rdNational E-Gov award.
The Exhibition was inaugurated by Shri Aditya Thackeray- Hon'ble Minister for Environment, Tourism & Protocol, Govt of Maharashtra. He was accompanied by Shri Subhash Desai - Hon'ble Minister for Industries & Mining, Marathi Language , Govt of Maharashtra & other senior officials of Govt of Maharashtra. They appreciated Indian Railways efforts & initiatives to form a complaint redressal mechanism 'Rail Madad' & suggested to further popularise it. Viewers also appreciated this quick mechanism to solve rail related problems during the journey.