Western Railway Clerk Swipes Credit Card For Rs 1.3 Lakh Instead of Rs 1,333, Leaves Passenger in The Lurch
Mumbai, August 16: In a serious error, a Western Railway clerk has swiped the credit card for Rs 1.3 lakh instead of Rs 1,333.30. The mistake has left the Dahisar resident Vikas Manchekar in the lurch and he is running from pillar to post to claim his money.
On August 4, when he was buying a quarterly first-class pass for the Andheri-Borivli sector, Manchekar’s credit card was swiped for Rs 1.3 lakh. “The amount to be deducted was Rs 1,333.30. However, the booking clerk inadvertently keyed in 1,33,330. Now, I have been chasing Western Railway authorities to get the money refunded,” Manchekar said, the Times of India reported.
He immediately informed the station officials about the mistake and wrote a complaint seeking immediate refund. He also called up the bank that issued the credit card, but to no avail. “The stress is bound to increase further as an interest of Rs 4,000-5,000 will be levied on the amount after the due date of August 24. Along with the deducted amount, WR should also pay me the interest if it is charged by the bank,” he said.
In order to pursue the matter, Manchekar said he had even visited Mumbai Central, where WR’s Mumbai division office is located.
WR’s chief public relations officer Ravinder Bhakar said, “Disciplinary action has been initiated and chargesheet also issued to the booking clerk.” Bhakar said that WR has deputed personnel to pursue the matter with the State Bank of India to get the amount refunded in the commuter’s account at the earliest.
“Railways should give intensive training to its booking staff so that such errors do not creep in,” Manchekar said.