United Airlines CEO Defends Staff, Says They Followed Procedure

A day after shocking video clips emerged of a male passenger being dragged from a United Airlines flight at Chicago’s O'Hare International Airport by three security personnel, as the airline said it was overbooked, the company’s CEO defended the action.

United CEO Oscar Munoz shot off a letter to his employees but did not apologise for the way the passenger was manhandled. He claimed that the airline employees followed “standard procedure” while dealing with the situation and that the passenger was being “disruptive and belligerent”. Munoz also wrote that he “emphatically” stands behind his employees.

The video posted online shows the guards grabbing the screaming man from a window seat and pulling him across the armrest, before dragging him down the aisle by his arms as he bleeds from his mouth. Passengers helplessly watch the events unfold, aghasht at the lack of empathy by the staff towards the bleeding man.

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Video Editor: Sandeep Suman