Uber Charges Man $18,518 For a 20-min Ride in Canada
We know that cab providers resort to surge pricing during high demand times but will you pay Rupees 9.3 lakh for 20-minute long car ride? In Toronto, Canada, a commuter was asked to shell out the same amount for a short ride. A customer, named Hisham, booked the Uber cab for a ride between Widmer Street to The Queensway in Toronto on Friday evening (as per the screen grab). But as soon as he reached his destination after 20 minutes he faced any rider’s worst nightmare. He got a bill of 18,516 Canadian dollars (about 14,400 USD).
Ideally, it should have cost him around 12-12 USD. He posted the screenshot of the trip on his Instagram handle which was reshared on micro-blogging site Twitter by a woman. Her tweet read: “My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane!” Here is the tweet:
— Emily Kennard (@emilykennard) December 9, 2017
As per the commuter’s twitter post, it seemed that Uber was not ready earlier to refund the customer. The commuter took to Twitter to share screenshots of the conversation he had with Uber. The cab provider company later in a statement said that the commuter was paid a full refund. An Uber spokeswoman told Slate: “There was an error here and it has been resolved. We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.” Here is the tweet by the commuter:
@Uber@Uber_Support what turned out to be an honest mistake is now turning into the biggest blunder of 2017. I’m no longer laughing at wondering when #uber will get their act together. Can anyone help? Obviously, no 20 min fare is $18,500. pic.twitter.com/zBhtMSBy67
— Hisham Salama (@The_Hish) December 9, 2017
Uber also said that the massive overcharge was the result of the cab driver’s mistake and not a technical glitch. This error comes at the difficult time for the company as the global ride-hailing giant recently lost its license to operate in London. This isn’t the first time a taxi company charged a commuter an exorbitant rate. In India, a man was charged Rs 149 crore by OLA for a 300-meter ride. What are your views on this? Let us know in the comments below.