TRAI issues stringent guidelines to cellular service providers to curb call drops
Telecom regulator TRAI has issued stringent guidelines to curb call drops along with a penalty of up to Rs 10 lakh on service providers if they fail to meet the benchmark for three consecutive quarters.
TRAI Secretary (Acting) SK Gupta said if an operator fails to meet call drop benchmark in consecutive quarter, the penalty amount will be increased 1.5 times and in the third consecutive month it will doubled.
"We have proposed financial disincentive in the range of Rs 1-5 lakh. It is a graded penalty system depending on the performance of a network," TRAI Chairman RS Sharma told reporters.
NEW RULES TO COME INTO EFFECT FROM OCTOBER 1:
- Revised methodology for assessment of Drop Call Rate (DCR) will be on percentile basis instead of existing basis of average call drop.
- Graded financial disincentives in case service providers fail to meet Drop Call Rates new benchmark.
- Failing to meet parameter, service providers will be penalise up to Rs 5 lakh against each parameter.
- Consecutive contravention of the benchmark for 6 months or above, the penalty will be up to 1.5 to two times higher.
- The financial disincentives will be fixed depending upon the extent of deviation of providers from the defined parameters.