The State Bank of India (SBI), country’s prime lender, had to face flak by customers after users of the bank mobile app YONO complained that they could not access the app. However, the services have been restored.
The glitch in the bank’s online portal was reportedly noted on Monday from the morning. Customers shared their experiences on Twitter and said they faced difficulty in accessing the app.
Check a Few Tweets by Enraged Customers
@TheOfficialSBI state bank of India website as well as app seems to be down from last 2 hours. We are facing technical issue on app, vs website saying Server not found error message.
— Shashank Shekhar (@ssthakurTweets) July 22, 2019
Customers Stated They Have Been Facing Issues For Past Few Hours
It's been down for at least 6-7 hours now! Pathetic SBI has not got it working even after so long.
— Aniket Waghmare (@MyFatherWatGoes) July 22, 2019
Not the one to leave customers on their fate, SBI replied to the customers with a message, "Dear Customer, we regret the inconvenience caused. We are working on it and will be back soon. Thanks for bearing with us."
SBI's YONO app is quite popular among the customers. It offers online banking to the customers which is highly sought after. SBI is ranked as 216th in the Fortune Global 500 list of the world's biggest corporations of 2018.