Even though doctors suggest at least eight glasses of water daily, the Indian Railway Catering and Tourism Corporation (IRCTC) refuses to follow this health mantra.
The service provider offers just one bottle of packaged drinking water to the passengers of Duronto Express train. And complaints are pouring in. Despite several promises made by the Railway ministry, they are unable to deliver what is required.
The online consumer complaints forum is flooded with the reports of bad services in the superfast train. Most of them have complained of the non-availability of extra water during a 20-hour journey, while others have complained about the delay in the food services by hours on Duronto.
COMPLAINTS POUR IN
"I was travelling with my family from Howrah to Nagpur on Duronto on March 20. A bottle of drinking water was served per head at 8.30am at starting of journey. After dinner, at around 10pm when I requested for a bottle, I was told that only one is alloted per passenger for journey of upto 20 hrs. Boys from the catering service also showed me a circular, which had a mention of such clause."
"I am writing this to clarify with IRCTC whether this (provision of not more than one bottle) is correct and if so, I want justification of the same,"one of the complaints reads. Days ago, another passenger wrote: "I was travelling from Bangalore to Kolkata on Duronto. I was really upset by seeing the condition of the train, including the seats, toilets, etc. I request to improve the service. The train is not worth travelling. I think even the sleeper-class trains which cost less has better maintenance."
In February, several complaints related to the bad behaviour of the staff were filed. One of them reads: "Duronto Express is a very bad train. I have faced many problems. The train runs late always. Meals were served late. Staff were very rude kept on asking for tips." However, Railways officials refused to comment despite several queries were put forward.