The Ministry of Civil Aviation opened up the first draft of passenger’s charter for public consultation, spelling out reforms in cancellation fee, compensations and plans of introducing in-flight wifi services.
A revamped version of the AirSewa mobile and web application is being planned which will allow users to login using their social media ids in a safe manner, reported News18.
Key features of the #AirSewa app: registration of #DigiYatra ID, customer friendly Mobile App and Web application, social media login enabled, availability of chat-bot interface, updated flight status, etc. (7/n) pic.twitter.com/WplVQwfGf9— Ministry of Civil Aviation (@MoCA_GoI) May 22, 2018
To ensure seamless, safe and delightful passenger air travel experience, we are launching a series of initiatives such as Passenger Charter, #DigiYatra, #AirSewa app and enabling WiFi connectivity in flights. (2/n) pic.twitter.com/IG06T0viw9— Ministry of Civil Aviation (@MoCA_GoI) May 22, 2018
The new norms are expected to be notified by 15 July, after public comments on the draft charter have been sought by the Ministry of Civil Aviation within a month.
Addressing a press conference, Minister of State, Civil Aviation Jayant Sinha introduced the many reforms brought under the Air Sewa initiative. Here is a look at the big ones:
The cancellation charges will also be printed prominently on the ticket in order to prevent the airline and their agents from levying charges greater than the basic fare plus fuel surcharge, reported News18.
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