RBI Rolls Out Missed-Call Helpline, SMS Campaign to Curb Fraud
New Delhi, December 11: In a bid to put an end to fraudsters promising prize money from the Reserve Bank of India (RBI), the central bank has launched an SMS campaign and a ‘missed-call’ helpline to warn people against such menace. Callers can get detailed information on the issue just by giving a missed call on 8691960000. Once the customer sends a missed call, he will receive a call back that will provide him with detailed information on steps to be taken in such cases.
RBI is making constant efforts to spread awareness among people against any offer of lottery winnings or easy funds, disguised as RBI or any government body. The helpline facility that has been rolled by RBI aims at explaining to the common public that the Bank or the government never asks any such details from individuals and such calls are made by fraudsters who typically ask the gullible public to either deposit a “small amount with RBI” to get a big amount of money in return in the name of some “prize or lottery”.
“Don’t pay fees or charges to get large sums in return. RBI/RBI Governor/Government never sends such email/SMS/call”, the RBI was quoted by PTI. The Bank urged them to give a missed call to a phone number (8691960000) for any such attempt. The missed call to this helpline number is returned with another call that provides more information on steps to be taken in such cases- including the filing of a complaint with the cyber cell of the local police and on a specially designed website sachet.rbi.org.in.
Another SMS as part of the campaign informs people that if people receive the message saying, “receive offer of lottery winnings or cheap funds from RBI or some government body”, they must complain immediately on the Sachet website.
Fraudsters make calls, send SMSes and emails to lure people promising lotteries and prize money from the RBI. This trick helps them to track banking account details of people, making it easier to hack bank accounts. To spread public awareness against such frauds, the RBI has been regularly issuing caution notices against such frauds. It has now taken to SMSes and has also set up a ‘missed call’ helpline that provides all necessary information to the callers, including about filing of complaints.