Poor Behaviour & Low Rating Will Now Get You Expelled From Uber

“Treat others as you would like to be treated.”

Uber’s latest blog, in a rather philosophical vein, has urged Uber’s passengers to look inwards.

Uber has now updated its community guidelines to specify the kind of behaviour that can get a rider expelled from the ride-sharing platform.

For example, the guidelines spell out that “It's OK to chat with other people in the car. But please don't comment on someone's appearance or ask whether they are single.”

In outlining what is unacceptable to the app, it has drawn up six specific types of behaviour that passengers must avoid.

Next time you’re about to fight about change at the end of a trip, remember, change must come from within.

The new community guidelines are expected to make riders more conscious of their own Uber ratings by drivers. While riders have used low ratings as an indication of their dissatisfaction with drivers, this move is expected to bring parity in the driver-rider relationship. “This two-way system holds everyone accountable for their own behaviour,” the community guideline states.

According to a report in the Economic Times, Uber will now notify a select group of users who have consistently received low ratings from drivers.

So, what kind of behaviour should we NOT indulge in if we want that 5-star rating from drivers?


Also Read: Uber to start speedboat services in Mumbai from February 1

Damaging Drivers' or Other Passengers' Property

Next time you feel like rolling down the window and lighting up a cigarette, it is wise to remember that you’re not only hurting your lungs, but also your chances of staying on the app. Keeping the vehicle clean and sanitised counts towards a five-star rating. What counts as bad behaviour ?

  • Damaging the car
  • Breaking or vandalising a phone
  • Intentionally spilling food or drink ---- does this not count as vandalism?
  • Smoking
  • Vomiting due to excessive alcohol consumption


Physical Contact with the Driver or Fellow Riders

One would imagine this point did not need reminding. However, Uber has, in no uncertain terms, specified that it follows “a no sex rule” or any form of sexual conduct that would make a fellow rider or driver uncomfortable.

  • You shouldn't touch or flirt with other people in the car.
  • No sex rule. This means “no sexual conduct with drivers or fellow riders, no matter what.”
  • Never hit or otherwise hurt a driver or fellow passenger.


Use of Inappropriate and Abusive Language or Gestures

A rider is expected to be courteous towards the driver as well as other to passengers. The use of aggressive language or swearing can create a hostile environment, especially when availing of the Uber pool service.

  • Asking overly personal questions
  • Using verbal threats
  • Making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful


Also Read: Redesigned Uber Fleet app launched in India

Unwanted Contact with Driver or Fellow Passenger After the Trip is Over

DO NOT text, call or visit the driver or a fellow passenger in person upon the completion of your ride. That would be plain weird.


Breaking the Local Law while Using Uber

While it might be tempting to book a regular cab for your friend group of eight, it may tick off the driver. More passengers than the cab can accommodate is a strict no-no. Also, do not do drugs inside an Uber. In fact, do not do drugs.

  • Bringing open containers of alcohol or drugs into the car;
  • Consuming alcohol or drugs;
  • Travelling in large groups that exceed the number of seat belts in the car;
  • Asking drivers to break local traffic laws such as speed limits;
  • Using Uber to commit a crime, including drug and human trafficking or the sexual exploitation of children.


Rider Behaviour

Riders risk losing access to Uber if they don't meet the star ratings requirements set out in these Community Guidelines. ---- WHAT STAR RATINGS REQUIREMENTS??

“If we are made aware of these kinds of problematic behaviour, we will contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation,” the community guideline states.


Also Read: Uber exploring autonomous bikes, scooters option

Remember the ' Terms of Use'

Uber has also specified that since customers agree to the ‘terms of use’ when signing up for the cab app, they may be liable for violation of these terms. Following are the terms that a passenger is expected to be mindful of.

Discrimination: This means you will lose access to your account if you are found to have discriminated against drivers or other riders based on their race, sex, caste, religion, national origin, disability, gender identity, sexual orientation, marital status, age or any other characteristic protected under applicable law.

Fraudulent Behaviour: Abusing promotions; collusion between rider and driver; disputing fares for fraudulent or illegitimate reasons; or duplicate accounts.

Carrying Firearms: Uber prohibits the possession of firearms while using Uber’s cabs.

So, Next Time You're Booking a Cab...

Two primary themes emerge from Uber’s latest Community Guidelines – respect and accountability. The ride-hailing service has made clear that being respectful towards fellow passengers and the driver is key to a good rating. Moreover, by notifying users about the consequences of their actions, Uber seeks to enforce greater accountability among both, drivers and riders.


If you’re curious about what cab drivers consider poor behaviour and what will probably make them give you that perfect 5-star, here’s a video by The Quint in a candid chat with seven drivers.

Also Read: Cab Driver Thrashed in Mumbai After Driving During Ola-Uber Strike

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