How helpline counsellors cope with heavy incoming traffic

Mental health professionals across the country have been busy appeasing our worries. But we tend to forget, they are human too, and need as much help as anyone else. With thousands of counsellors manning hundreds of crisis counselling helplines while going through the pandemic themselves, it becomes all the more vital that a support system is built around a counsellors mental health and well being. A look at how a couple of helplines did it.