After having a rough Monday, HDFC customers are still distressed as users continue to face difficulty in logging-in the bank’s app and online banking services.
HDFC customers had taken to social media yesterday complaining about not being able to transfer funds due to not being able to log-in. HDFC had said that a technical glitch had caused the inconvenience.
“Due to a technical glitch, some of our customers have been having trouble logging into our NetBanking and MobileBanking App. Our experts are working on it on top priority, and we’re confident we’ll be able to restore services shortly,” said HDFC Bank in a tweet.
Users started voicing their concerns on social media around 1 p.m yesterday and the number of complaints increased around 5 to 6 p.m. Few users reported problem logging-in this morning as well.
@hdfc_bank @HDFCBank_Cares— Ejaz Ayoub (@EjazAyoub13) December 3, 2019
Not been able to use net banking and mobile banking since yesterday evening. Not expected from HDFC who claims to be the pioneer of fintech in India ...
Your Risk Management & BCP processes exposed... Embarrassing for #HDFC to say the least...
@MunishMittal10 Sir, I have been an HDFC customer for over 10 years. And I am sorry to say that it is probably one of the first years where many people like me are facing technology issues while using HDFC internet and mobile banking services. It's becoming difficult.— Deepak Mathews (@PanzerLead) December 3, 2019
HDFC bank is one of the largest private lenders, it has over 49 million customers. According to the bank, 92% of its total transactions are done online while the rest is done through ATMs and phone banking services.