Got any IRCTC train related enquiry? Use this ChatBot which can quickly help you

Madhuri Adnal

Bengaluru, Dec 6: The Indian Railway Catering and Tourism Corporation (IRCTC) on October 13 had launched 'AskDisha' (Digital Interaction to Seek Help Anytime) -- a chatbot powered by artificial intelligence (AI) for improving customer services of railway passengers.

This chatbot, which goes by the name AskDISHA, has achieved a new feat by resolving 2 million queries from IRCTC uses in just 7 weeks. With this chatbot, IRCTC, for the first time in its 19 years, made its monthly potential audience of 120 million visitors available to advertisers and marketers.

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The essential features of AskDisha include ability to quickly answer to customer queries, ability to multitask, ability to provide round-the-clock customer support, zero waiting time for the query to get answered and overall an ability to provide customer with a stress-free experience and overall customer satisfaction

The chatbot was developed by a startup named CoRover and Ankush Sabharwal, Founder & CEO of CoRover has said, "Of the 2 million queries resolved, 66.8% were Males and 33.2% were females. 75% of our total users were youth -- in the age group of 18-35 years. 42.1% accessed AskDISHA through mobile and 57.1% through a desktop. Close to 40% (39.3%) of the 2 million users on AskDISHA were new visitors and 60.7% were returning visitors, with each spending an average of 2 minutes on the ChatBot. There were 1,50,000 instances of feedback received; most of them were positive."

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