The Delhi Metro Rail Corporation (DMRC) and CISF assured action against staffers filmed while threatening to charge batons against commuters in order to manage the crowd during rush hours Thursday.
CISF sources said that the incident took place during the evening rush hours at Noida’s Sector 62 metro station on Blue Line.
"The crowd became unmanageable at a certain point. The DMRC sought the assistance of CISF to maintain order. A private guard under the DMRC was seen violating the laid down norms in crowd management. However, no baton charging actually took place," CISF sources said.
The matter came to light when a commuter uploaded a video clip of the incident on Twitter, tagging the official handle of DMRC.
Hardik, we’ve forwarded your concern to CISF/DMRC Unit for needful action. Further, you may also share your concern at Co2dmrc@gmail.com or contact @CISFHQrs at 655155.
Delhi Metro Rail Corporation (@OfficialDMRC) August 22, 2019
Responding to the commuter’s tweet, DMRC responded: "We’ve forwarded your concern to CISF/DMRC Unit for needful action. Further, you may also share your concern at Co2dmrc@gmail.com or contact @CISFHQrs at 655155."
However, when contacted officials, they said that the DMRC does not condone the use of such methods for controlling crowds at the stations as seen in this video.
"The DMRC will be taking up the issue with the CISF to avoid repetition of similar actions in the future. We also request the cooperation of the public in maintaining decorum in the metro system," DMRC Executive Director Anuj Dayal said.
The CISF (Central Industrial Police Force) is in charge of security of the 373-km-long metro network in Delhi and the National Capital Region.