Delhi Metro snag: Thousands stranded, traffic chokes Delhi-Gurgaon highway as Yellow Line collapses
Thousands of commuters were left stranded inside Delhi Metro stations and the roads outside when services on the Yellow Line was disrupted for several hours on Tuesday morning.
Traffic snarls were seen all the way from Gurgaon to Delhi while Delhi Metro Rail Corporation (DMRC) officials rushed to fix the technical glitch that led to the crisis.
Hundreds of people were seen standing on the roads waiting for some mode of transport and battling the sweltering heat.
Trains on Yellow Line that connects Huda City Centre in Gurgaon to Samaypur Badli in Delhi was disrupted at 9:32 am and normal services were not resumed till after 1.30 pm.
I have asked transport minister to seek a detailed report and direct Delhi Metro to fix responsibility https://t.co/0jkf9HvfKbArvind Kejriwal (@ArvindKejriwal) May 21, 2019
When Delhi Metro fails due to techical snag...Raj Kumar (@iamRajKumarY) May 21, 2019
Heavy traffic on NH8 and betn Guru Dronacharya & Qutub Minar Metro Stations. People forced to walk on roads because no cabs or other means available.
Avoid using yellow line to commute for next few hours.
Stay safe...#delhimetro pic.twitter.com/AH7WAyzwyM
In the last update, DMRC said on Twitter, "Train movement partially normalised between Qutub Minar and Chhattarpur. Single line operational at the moment. We will keep you updated."
Around 1:30 pm, the authorities issued another tweet and said, "On the other line, the stranded train is being removed. Services will be completely normalised shortly."
Services were hit due to a breakdown of the overhead wire (OHE) at Sultanpur station, midway between Gurgaon and Delhi, leading to power supply tripping in the section, DMRC officials said.
"Due to a technical snag at a station, train services were affected on the Yellow Line," a senior DMRC official said.
Trains were initially run between Huda City Centre and Sultanpur and between Samaypur Badli and Qutub Minar temporarily, he said.
On the other line, the stranded train is being removed. Services will be completely normalised shortly.Delhi Metro Rail Corporation (@OfficialDMRC) May 21, 2019
There was no train movement between Sultanpur and Qutub Minar in the morning rush hours.
Passengers of the two trains which were passing through the section at the time were asked to de-board and services were resumed by running trains in short loops.
With the lifeline that connects the national capital to the satellite town of Gurgaon severed, there was mayhem on the roads -- and on the tracks.
Some people got off the train and had to walk on the track at Qutub Minar station and others were stuck inside coaches, sending out tweets asking for the air-conditioning to be put on.
And then there were those who had no option but to simply walk the distance. There were the old and young, men and women, some with children and others with bags, knocking at car windows and searching for cabs, auto-rickshaws or any vehicle that could give them a lift.
When that did not work, several hundreds just squared their shoulders and walked in the scorching sun on the Mehrauli-Gurgaon highway.
Many did not reach their offices and those that did reported for work late. One woman, who took a lift from a passing car, said she was desperate to get to the All India Institute of Medical Sciences (AIIMS) for an MRI, an appointment she got after many months of waiting.
With the metro out of service, there was surge pricing on radio cabs and autos.
Those fortunate enough to be in their cars also suffered with huge traffic jams that lasted for more than two hours.
Crowds swarmed the stations with people spilling on to the stairs and the road.
Chief Minister Arvind Kejriwal sought a report from Transport Minister Kailash Gahlot.
"I have asked transport minister to seek a detailed report and direct Delhi Metro to fix responsibility," he said on Twitter.
Many commuters took to social media to express their anger.
"My wife is stuck since 9 am No feeder bus No Cabs No Auto Crazy scene," a commuter tweeted.
Another commuter complained that many were stuck in trains with no AC. The commuter also claimed that some passengers also fainted.
The DMRC ran feeder buses in the affected section to provide relief to the commuters, they added.
An estimated seven to eight lakh commuters use the Yellow Line each day. Delhi Metro's ridership is more than 30 lakh a day.
(With PTI inputs)