Delhi's Indira Gandhi International Airport has been declared the world's second best airport in the highest passenger handling capacity category by the Airports Council International’s (ACI) Airport Service Quality (ASQ) survey.
Meanwhile, GMR's Hyderabad International Airport has secured first position in the 5-15 million passengers per annum (MPPA) category for the year 2016.
The survey shows that the Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5), according to a GHIAL statement. Running in to its ninth year of operations, the airport has witnessed a growth of more than 20 percent in the last year with a passenger throughput of close to 15MPPA in calendar year 2016.
Delhi’s IGI Airport Records Substantial Improvement
The Indira Gandhi International Airport (IGIA) in Delhi handles more than 40 million passengers annually.
It shares the second spot with Chhatrapati Shivaji International Airport of Mumbai and Singapore's Changi Airport. IGIA attained the second position globally, only after Incheon Airport, South Korea.
This is a significant improvement from the previous year's rating, where the GMR-group operated airport was ranked no 1 in a smaller category of 25-40 million passengers per annum (MPPA) and at number six globally.
According to Delhi International Airport Ltd. (DIAL), which manages and operates the airport, IGIA's ASQ score has increased substantially from 4.96 in 2015 to 4.99 in 2016.
The ASQ measures passengers’ views of 34 key performance indicators including airport access, check-in, security screening, restrooms, stores and restaurants.