Vistara's Chief Commercial Officer, Sanjiv Kapoor is winning the hearts of netizens after he stepped up to defend a member of the airline's cabin crew.
After a user posted a photo of an air hostess sleeping at the BLR Domestic Lounge (at Bangalore Kempegowda Airport) with the comment that such behaviour was creating a "negative image of Vistara", Kapoor speedily shut down the commentator.
"We do not condone such photos being taken of our crew or customers without their permission, nor do we think it is correct to post such photos on social media," he wrote in response.
"Our crew are the finest in the industry, and are human too. We suggest you do the right thing and take the photo down," he added in the tweet.
We do not condone such photos being taken of our crew or customers without their permission, nor do we think it is correct to post such photos on social media. Our crew are the finest in the industry, and are human too. We suggest you do the right thing and take the photo down.— Sanjiv Kapoor (@TheSanjivKapoor) December 4, 2019
Twitter users are commending Kapoor for his response.
As one user wrote, "...taking nap while waiting for the flight is not a crime".
"Bosses like these..." wrote another user.
You're a leader, it's very important to lead the team providing them with enthusiasm and support bcz they work for the company Day & Night. Vistara has a great team leader. https://t.co/QXZx5gtewt— Siddharth Mohan (@Siddhar78304665) December 4, 2019
Bosses like these ❤️ https://t.co/WIKjbSZBS8— Samarpita Mukherjee Sharma (@BookLuster) December 4, 2019
Remarkable reply, it reflects the values of the company. If you care for the employees you will care for the customers. Simple https://t.co/LH6aOff8Bm— Devilsbrouhaha (@alibehzaad) December 4, 2019
This will definitely make me choose them the next time I get the chance. Great reply. https://t.co/gveyB6GGx9— Karthik (@ThatKarthikS) December 4, 2019
You got a new loyal passenger from now. Love your thought process!— Nitin Nair (@Nitinnair11) December 4, 2019