Cancelled train ticket? Now check refund status in real time
Trains in India carry about 2.3 crore passengers every day and nearly 15 lakh people book their reserved tickets through IRCTC (Indian Railway Catering and Tourism Corporation) website. Many a time, you have to change your travel plan for various reasons - an alteration in plan or due to some unforeseen events - and you are then forced to cancel your travel tickets.
Cancellation of train ticket is followed by an unknown period of uncertainty about refund of money after deduction of cancellation charges. Most of the time, you don't know when the Railways pays back to your bank account. Now this phase of uncertainty is over.
You can now know your refund status for cancellation of train tickets in real time. The Railways has launched a new website for the consumers/non-travellers to check their refund status in real time. People can monitor the status of their refund here - www.refund.indianrail.gov.in.
Checking the refund status requires logging-in on the refund website and submit the PNR (Passenger Name Record) number to get the details.
The Railway Ministry launched this facility to "promote transparency in the system". It is extremely helpful for those awaiting refunds. Developed by the CRIS (Centre for Railway Information Systems), the website shows the status of refund irrespective of the mode of ticket booking - online or over the counter.
As per the previous mechanism, the travellers, who don't book their tickets through the IRCTC website, had to submit their claims by filing TDRs (Ticket Deposit Receipts) across ticket counters. This was the only avenue available to them to claim refund.
For those who book their ticket online through official IRCTC website receive acknowledgement for cancellation through text messages and/or emails. The refund is processed in five days.
Tickets can be cancelled over the Indian Railways counters and even by dialing the railway enquiry number 139. If reserved tickets are cancelled over the railway counter, the refund is processed in seven days.