Big Data Analytics Helps a Multinational Company Create an Integrated Call Center Data Repository to Improve Operational Efficiency | Request a FREE Proposal for Comprehensive Solutions Insights | Quantzig

Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its recent engagement which examines the role of big data analytics in helping brands improve customer service and operational efficiency . The case study aligns perfectly with Quantzig’s commitment to helping its clients improve business efficiency through better data and insights.

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Whether you seek to improve your overall business process or streamline processes, our big data analytics optimization solutions offer the ideal combination of being tailored to your needs paired with a faster time to value. Request a FREE proposal to learn more.

All the queries that a customer raises in a call center get recorded for quality and training purposes. A detailed analysis of these data sets, if done right, can help businesses better understand customer needs and offer tailored services to improve their overall experience. Advanced technologies like AI and natural language processing can help direct customers’ calls to the respective representative when a particular phrase is said in an order. Also, with the advancements in technology and the widespread use of big data analytics, customer service providers can now improve customer service and operational efficiency across all call center operations using data-driven insights.

Read the complete success story to learn how we helped the client to create a data repository:

Key Questions Answered

1. How can big data analytics combined with NLP improve call centre processes?

2. What factors are contributing to the growing popularity of big data analytics?

3. How can businesses build a data repository to improve their operational efficiency?

According to Quantzig’s big data analytics experts, "Big data analytics help call centers improve customer journey and offer customized solutions to the clients. A detailed analysis of the collated data helps understand customers’ needs."

Book a FREE solution demo to get a glimpse of our big data analytics platforms specially curated for the customer service industry.

How Big Data Analytics Helped the Customer Service Provider Company

Quantzig’s big data analytics experts assessed various operational, marketing, and human resource data, which mainly included information about timestamp, CSR status, and transactions. With this information, the big data analytics experts developed a descriptive analysis of the variables to organize and summarize this data.

Quantzig’s big data analytics solutions helped the client to-

  • Create an integrated data repository
  • Analyze operational and marketing data in real-time
  • Develop accurate forecasts for call arrival rates
  • Identify estimation and forecasting parameters from the data

To help businesses enhance predictive models to improvise operational processes, we’ve developed a comprehensive portfolio of big data analytics solutions. Speak to our analytics experts to learn more.

As data volumes and its associated complexities continue to grow with every passing day, businesses of all sizes must leverage advanced big data analytics solutions and act on the insights obtained to streamline business operations and improve customer experiences. View the complete portfolio of big data analytics solutions here:

About Quantzig

Quantzig is a global analytics and advisory firm with offices in the US, UK, Canada, China, and India. For more than 15 years, we have assisted our clients across the globe with end-to-end data modeling capabilities to leverage analytics for prudent decision making. Today, our firm consists of 120+ clients, including 45 Fortune 500 companies. For more information on our engagement policies and pricing plans, visit:

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Anirban Choudhury
Marketing Manager
US: +1 630 538 7144
UK: +44 208 629 1455

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