Customer care, whether online or offline, is the backbone of any industry and companies ought to take it seriously. For all you brands out there, here is a quick lesson in online customer service.
Earlier today, television personality Bani J tweeted to Airtel as she was facing some problem with her data plan.
Within minutes of Bani’s complaint, Airtel customer care swung into action and responded to her query.
@bani_j Hi! In order to address your query, we need to have a discussion with you. Please DM your number and suggest a suitable time, 1/2— Bharti Airtel India (@Airtel_Presence) March 23, 2017
However, even as all this was happening, fellow telecom player Jio was vying for Bani’s attention.
What was a customer-company interaction, had now become an ‘online customer care’ challenge between two brands.
However, the Airtel loyalist that Bani is, she acknowledged their prompt response and placed her faith in their ability to work things out.
Welcome to the game Airtel... a little late but I'm a loyalist. Let's see if we can work things out. https://t.co/QWeRs9tqE5— Bani J⚡️ (@bani_j) March 23, 2017
Airtel resolved the problem in no time and Bani even complimented the brand’s customer care for handling pressure quite well.
The round hands down goes to @Airtel_Presence special s/o to Nikhil over there bc he handled me under much duress + got the job done man! 🏆— Bani J⚡️ (@bani_j) March 23, 2017
And it’s not just Bani, other customers too echo a similar sentiment. Here’s what they have to say.
Thank you so much for upgrade me on Gesture level. And it was too good co operation from your side Yatika. https://t.co/VcEraybA6n— Prabir Bhatt शागिर्द (@PrabirBhatt) February 21, 2017
@Airtel_Presence thank you for the quick revert. Will try the service this week and keep you posted.— Varun Krishnan (@varunkrish) February 21, 2017
Job well done, Airtel, as usual.