Air travellers to get compensation for baggage loss, damage, cancellation fee policy to be altered
The air passenger citizen charter for the domestic sector has proposed that an airline will have to pay Rs 3,000 for loss of baggage and Rs 1,000 in case a passenger's luggage gets damaged.
The proposal came after many cases of missing, stolen and damages were reported by passengers from time to time.
The charter was unveiled today and is expected to come into effect from August after a month-long consultation process with stake-holders.
As per the charter, if a passenger dies or suffers injuries on board an aircraft, the "limit of liability to be paid by the airline must be same for both international and domestic passengers".
While the charter has proposed no cancellation charges if a booked ticket is cancelled within 24 hours and four days away from the departure time, it has proposed full refund if an airline informs passenger 24 hours before flight departure time about it being delayed by over four hours.
The rule will be applicable even if the ticket is booked through travel agents or airline portal.
The charter was presented by the Minister of State for Civil Aviation, Jayant Sinha.
The charter also emphasised on medical facilities at airports. According to the charter's proposal, a doctor should be made available at all hours at the airport along with an ambulance, minimum medical support and trained medical personnel.
Standard Operating Procedures need to be followed for medical emergencies for inbound and outbound passengers.
Not only this, the charter also proposed meet-and-greet facilities for all passengers along with toilets outside departure and arrival terminals.
Airports and airlines must provide a minimum of one "helpdesk" for passengers and airports must provide passengers with free Wi-Fi services for 30 minutes.
With inputs from PTI