Mumbai, Dec. 22: Accenture, the management consulting firm, will advise state-run United Bank of India (UBI) on its strategic transformation.
The PSU bank has undertaken a transformation programme to enhance its productivity by bringing about technological and operational changes.
Under an agreement with UBI, Accenture will advise the bank on ways to develop and optimise its operating model, with a focus on strengthening the bank's branch network and other customer channels.
Accenture will help the bank identify ways to increase the adoption of digital channels such as online banking and social media.
"The needs of our customers are constantly changing," UBI chairman and managing director Bhaskar Sen said, adding that the bank will embrace new approaches to banking that will put its customers ' both existing and prospective ' at the centre, while strengthening profitability.
Accenture will also help UBI enhance its manpower planning by setting up a performance management systems and creating a five-year roadmap to develop employee skills through training.
"The customer experience determines the success of all financial institutions," Piyush Singh, managing director of Accenture's financial services operating group in India, said.